Car Loan 4U Ltd are specialists in providing affordable and competitive vehicle finance for customers with disadvantaged credit profiles.

They are a highly experienced and fully licensed credit broker with many years experience in securing the right deal for their customers, leaving you safe in the knowledge that your needs will be looked after.

Due to their rapidly expanding company they needed a phone system to suit their call centre environment. They came to Blaze Networks for a highly expandable efficient solution. Blaze recommended the ShoreTel IP telephony system due to its incredible scalability and advanced application integration.

IP telephony works by converting voice communications into data packets. Telephones are connected to data ports on the IP network. But the function of a telephone can easily be provided using a device that is already connected to the network - the PC. ShoreTel takes this to the next level by combining the best phone handsets on the market with the latest computer based call management software. It allows you to take away phone handset and use just a pc based headset to make and receive calls. It also gives you the benefits of a call centre at your fingertips on your pc. The reliability is second to none. It runs on VXworks, this is the same operating system used in pacemakers, ABS braking systems and NASA Space Shuttles offering N+1 redundancy, this means the “most reliable operating system in the world”.

Car Loans Directors were particularly interested in the PCM “Personal Call Manager Software” that runs on the PC systems. Everything that can be done on the phone could now be done on the PC screen by using the ShoreTel PCM. Using PCM with headsets gave the call operators the ability to work seamlessly on the computer system whilst simultaneously controlling calls on the same screen. Immediate benefits like outlook integration, contact dialling and contact lookup from outlook were presented by the personal call manager, in addition to this the ShoreTel web dialler allows the PCM software to dial any html telephone number on internet. All of this advanced ShoreTel functionality gave Car Loan’s 4U an incredible pathway to maximizing call operator productivity. 

Car Loan 4U now reaps the benefits of using their ShoreTel IP Telephony technology.

“The ShoreTel system provided by Blaze Networks has made all of my staff more efficient. Overall it increasing turnover by giving us the ability to process loans faster. The project management and implementation phases provided by Blaze were productive and well thought out. I would recommend a ShoreTel system provided by Blaze Networks to anyone running a telephony system. Increased user productivity is guaranteed."

Ryan Dignan, Director Car Loans 4U