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Come join our team

Why Blaze?

Blaze Networks was founded in 2002, we specialise in Private Data Networks and security and have our own Blaze Private Cloud (BPC) being a Tier 1 Cloud Solutions provider specialising in the retail, leisure and hospitality sector plus much more.  We are unique in being PCI DSS certified network provider.

Our partners include Microsoft (gold partner), Fortinet, Cisco, Lenovo, Netgear, CenturyLink, Symantec, Cisco, Mitel, AWS and BT Openreach to name a few.

We are a company of varying backgrounds and ideas who invent and implement on behalf of our customers.  Our diverse perspectives come from many sources including gender, race, age, nationality, sexual orientation, culture and education, as well as professional and life experiences.

We are working to develop skills and shape the future talent in people to help us meet the needs of our customers.

If you think you’ve got the right materials in your DNA, please send your CV along with a covering letter to careers@blazenetworks.co.uk If we like what we read we will be in touch within 21 days. Best of luck!

No Recruiters Please

 

We’re hiring …

IT Support Technician

Main Duties:

  • To accurately accept and log all service requests and incidents through a variety of support channels (email, telephone, online, etc.).
  • Support the project delivery team with equipment configurations, onsite installations and troubleshooting. There will occasionally be a requirement to stay away from home for several days.
  • To diligently follow all work instructions and processes.
  • Monitor work tickets to ensure they are acted upon.
  • Monitor the status of client’s systems and of clients hosted back up and anti-virus.
  • To continually improve First Contact Resolution rates by referencing and making use of all available tools and knowledge documents.
  • To prioritise all calls based on operational SLAs.
  • To provide quality of ticket output according to the standards set.
  • To provide users with accurate, up to date and reliable information on all status queries and update requests.
  • To propose cases to improve the knowledge and process documentation.
  • To ensure high customer satisfaction levels through the effective application of soft and technical skills.
  • Research, resolve and respond to queries received via telephone calls, emails and call-backs in a timely manner in accordance with the Service Level agreements.
  • Lead or participate in team projects that enhance the quality or efficiency of support.
  • Proactively monitor, manage and update monitoring systems to parameters set within the contractual agreement.
  • In addition to the duties and responsibilities listed, required to perform other duties assigned by the supervisor/manager from time to time, as may be reasonably required of them.

Hours of work:

08:00 to 16:30 / 09:00 to 17:30 / 09:30 to 18:00, Monday to Friday. 37.5 hours per week.

Out of Hours Support rota, currently operating 1 in every 6 Weeks.
Occasional out of hours and weekend project implementation work

Skills & Qualifications

Experience in an IT role for no less than 12 months. Passionate about customer services, with the ability to understand the importance of meeting targets and understand the importance of maintaining good customer relations. Attention to Detail. Able to work on own initiative or with others with minimal supervision. Able to work under pressure and prioritise own workload for maximum efficiency. Enthusiasm for IT and to learn new skills.

IT qualification or any one of the following: Microsoft MTA, CompTIA A+, CompTIA Network+, CompTIA Security+.

Desirable:

IT qualification or any one of the following: Microsoft MCSA. Cisco CCNA or Fortinet NSE4. Full Clean UK Driving License and access to own car.

Knowledge and skills:

  • Good working knowledge of end user computing, such as Microsoft Windows and Apple Mac operating systems including printers.
  • Enthusiasm for IT and to learn new skills
  • Good understanding of network switching, routing and wireless equipment.
  • Basic Computer Literacy – Microsoft Office, Outlook, Excel, Word, Reporting Skills, Administrative Skills
  • Great Verbal and Written Communication Skills
  • Must be confidant on the phone as the candidate will be talking directly to customers.
  • Self-motivated and drive to complete tasks to the required time scales and quality standards with minimum supervision.
  • Be able to complete routine and non-routine tasks.
  • Be able to plan and organize both familiar and new tasks.
  • Logical, pro-active and analytical approach to their work.
  • Attention to detail.
  • Able to work under pressure and prioritise own workload for maximum efficiency.
  • Able to work flexible within a changing environment.
  • A commitment to further training and a willingness to participate in relevant continuing professional development.
  • Show an awareness of others’ roles, responsibilities and requirements in carrying out your work.

Additional Benefits :

  • Company Bonus Scheme
  • All overtime paid at time and a half.
  • Employee Assistance Programme.

Job Type: Full-time, Permanent

Salary: £18,000.00 to £24,000.00 /year

Want to know more ?

Find out how Blaze Networks can help improve your network and your business

0333 800 0101